September 7, 2017

Biting the Hand that Feeds You: When IoT-Based Attacks Strike Service Providers

While we’re arming ourselves, our businesses and organizations against IoT-based attacks, few people talk about the damage they do to service providers. It’s something that gets […]
May 4, 2016

100 Million Brazilians Disconnected from WhatsApp – Network Intelligence to the Rescue!

I was abroad this week when Brazilian court has ordered mobile operators in the country to block WhatsApp for 72 hours due to a dispute over access to encrypted data (the decision was reversed and service restored a day later). WhatsApp refused to turn over chat records related to a drug investigation to the courts, claiming these records are not accessible following the newly implemented end-to-end encryption capabilities.
November 10, 2015

Your Data is Talking – It’s Time to Listen and Engage!

CSPs are under constant pressure to be proactive all the time, since they need to stay ahead of the competition and are facing challenges on a daily base. But first and foremost, they need to keep their subscribers happy - not an easy task!
September 24, 2015

“There is gold in them thar networks”…and I agree!

I agree with Jim Martin, and it’s even more relevant today than it was back then. Beyond providing us with worldwide 24/7 connectivity that we have […]
August 25, 2015

The Hidden Snag in Windows 10

As reported around the world, Microsoft’s launch of Windows 10 “did not break the Internet”. If we look at the bandwidth it consumed, it amounted to […]
March 30, 2015

When facing “greedy” applications – who do you call?

Subscribers want to be always connected using a wide range of applications on their phones. But when they get a slow connection or their phone battery is quickly drained – who do they call? They call their operator to complain and expect it to be fixed also when the problems are caused by the applications themselves which the operator has no control over.
March 10, 2014

Why Can’t I Get More Analytics to Balance My Family’s Monthly Phone Bills?

With two working parents and two teenagers in our family, our choice of mobile service provider and mobile plan is critical to a happy household. All […]
February 27, 2014

Big Data Analytics: enabling operators to lead the digital lifestyle

Well here we are at Day 3 of MWC. All around us people are saying the same – this year is very busy and booths are […]
October 24, 2013

Want to keep your subscribers? It’s the quality of their experience that makes you stand out from the crowd…

Did you ever wonder what the word “buffering” on your smartphone screen means?  A bad video delivery experience…say I have 10 seconds in the elevator to […]
May 22, 2012

2012: The Year of Analytics?

The Six Golden Rules of Broadband Analytics. We’re not yet half-way through the year, but it already looks to me as if analytics is going to […]
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