CSPs are under constant pressure to be proactive all the time, since they need to stay ahead of the competition and are facing challenges on a daily base. But first and foremost, they need to keep their subscribers happy - not an easy task!
“There are two equalizers in life: the Internet and education”. I remember this famous John Chambers quote from the 1990s. Since then the Internet has provided a platform for businesses to address global markets. In fact, it has become the number one source of knowledge that is accessible to all.